Digital services start with the place they will be used.

By CapitalPay Philippines, Editorial team

A digital service is used in a particular place, by people working within particular rules. In her September 2026 commentary, CapitalPay International’s Global Chief Strategy Officer Eva Nyamori argues that those conditions belong at the centre of technology design.

The local setting matters

Her CIO Africa article considers differences in connectivity, institutions and user needs across African markets. In The Standard, she turns to the relationship between payment infrastructure and regulation. Both are opinion contributions: a route into the thinking behind her work.

Read the second commentary in The Standard

A practical starting point

For a software discussion, begin with the person using the service and follow the record through every handover. Our connected-services guide outlines example journeys, while Eva’s profile brings together her role and published perspectives.