A payment begins with a reason: a service fee, an invoice or an obligation. The software record connects that reason to the instruction to pay and the information returned by the relevant provider.

The institution defines the service

The responsible organisation determines the service, applicable charge and receiving account. Its rules establish what must happen before a request can move to the next stage.

The software connects the records

An application reference links the payer, service and amount. Software passes information between the participating systems and records the responses needed by authorised staff. Access rules determine who can view or act on that information.

The provider handles its part of the payment

The payment route and provider arrangements determine how a payment is authorised, processed and settled. These responsibilities should be documented with the contracting organisation and the relevant providers.

Reconciliation checks the result

A successful screen message and a reconciled settlement record answer different questions. Finance teams compare records, resolve exceptions and retain the evidence needed to explain the transaction. Explore revenue collection for the software connection.